Help & FAQ
Frequently asked questions
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, Amazon Pay
Can I cancel my order?
If you wish to cancel your order before it ships, email us atinfo@breescape.com. We will respond promptly within 24 hours.
I forgot to add a promo code or referral credit. What should I do?
No worries! Simply reach out to our customer service team at info@breescape.com, and they will help you apply the promo code or referral credit to your order.
Which countries do you ship to?
We currently ship exclusively to the contiguous United States, excluding Hawaii, Puerto Rico, and Alaska.
What is the difference between Breescape and the Bedsure Breescape Cooling Series?
Breescape was established as part of Bedsure in 2024 and became an independent brand in 2025. Focused on delivering cutting-edge solutions for hot sleepers, Breescape integrates extensive research, rigorous testing, and continuous technological innovation.This led to the development of BlendTek™ technology, which powers all of our products, providing enhanced cooling for a better sleep.
Shipping & Returns
Does Breescape offer free shipping?
Yes, we offer FREE SHIPPING on all orders, and all orders are delivered with expedited shipping at no extra cost for faster delivery.
Can I track my order?
Absolutely! You can check your order’s status by visiting our Order Tracking page and entering your order or tracking number.
What is your return/exchange policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within 30 days of receipt for a full refund or exchange, no questions asked.
How long does it take to receive a refund?
Once your return is processed, we will automatically issue a refund to your credit card (or original method of payment). Refunds are typically received within 15 days, depending on your card issuer’s policies.
Who is responsible for the cost of return shipping?
If the return is due to a defect or an error on our part, we will cover the return shipping costs. However, for all other returns, the customer will be responsible for the return shipping fees.
Order
Are you able to hold, delay, or combine orders?
Unfortunately, we are unable to make changes to orders once they have been shipped.
How can I check the status of my order?
You can easily track your order status by using your order number and email address. Simply visit our 'Order Tracking' page for real-time updates on your shipment.
What if I need to modify the contents of my order?
Once an order has shipped, we are unable to modify its contents. But don’t worry! If you’d like to return an item after it arrives, simply contact our customer service team. We offer hassle-free returns with no questions asked.
Does Breescape offer discounts, coupons, or promotions?
Yes! We regularly offer discounts, coupons, and promotions. To stay updated and be the first to know about exclusive offers, join the Breescape Community, follow us on social media, and subscribe to our email newsletter.
Product
Will the cooling effect fade over time?
BlendTek™ fabric is designed for long-lasting cooling without the use of chemical treatments or temporary additives. Its advanced material structure ensures that its cooling, breathability, and moisture-wicking properties stay effective even after repeated use and washing. BlendTek™ retains its performance over time, providing consistent cooling comfort year after year.
How does BlendTek™ help reduce night sweats?
BlendTek™ fabric is specifically designed to address night sweats with its moisture-wicking, breathable, and cooling properties. It efficiently absorbs excess moisture and enhances airflow, keeping you dry and comfortable throughout the night. Unlike traditional materials, BlendTek™ creates a temperature-regulating environment to minimize overheating, making it an excellent choice for those prone to night sweats, including individuals experiencing menopause.
What advantages does BlendTek™ fabric have over bamboo fiber and other cooling fabrics?
BlendTek™ fabric outperforms bamboo fiber and other cooling materials in several key areas:
- Long-lasting cooling: While bamboo fiber provides initial coolness, its effect diminishes over time. BlendTek™ maintains its cooling properties consistently.
- Breathability and moisture-wicking: BlendTek™ offers superior airflow and sweat management compared to bamboo fiber and cotton, keeping you dry and comfortable throughout the night.
- Durability: BlendTek™ is specially designed to resist wear and tear, ensuring long-term use without losing performance.
Sustainability
Are Breescape products ethically made and sustainable?
At Breescape, we are committed to ethical practices and sustainability. Our products are made using environmentally friendly materials and processes, ensuring minimal impact on the planet. We also prioritize fair labor practices throughout our supply chain. Your purchase supports both quality craftsmanship and a commitment to sustainability.
What is an OEKO-TEX® certification?
OEKO-TEX® is an independent testing and certification system for textile raw materials, intermediate, and finished products at all stages of production. Our products are tested by trusted third-party laboratories (OEKO-TEX®) to ensure they are free from harmful substances and chemicals, promoting a healthier sleep environment.
Are your products hypoallergenic?
Many of our products are designed to be hypoallergenic. We use high-quality, non-irritating materials that are gentle on sensitive skin and help reduce the risk of allergic reactions. For additional details, please refer to the product descriptions on our website.
Comforter FAQ
What makes the BlendTek™ Comforter different from other cooling comforters?
The BlendTek™ Comforter stands out for its long-lasting cooling effect, featuring one of the highest Q-MAX values (>0.46) on the market for an instantly cool touch. Unlike other brands, our comforter maintains its cooling performance without relying on added chemicals or additives. It also offers superior breathability and moisture-wicking properties, ensuring a dry and comfortable sleep all night long.
Do I need to use a cover with the Cooling Comforter?
Our Cooling Comforter is designed to be used on its own, thanks to its durable and easy-to-clean BlendTek™ fabric. It offers a sleek, luxurious feel while maintaining its cooling, breathable, and moisture-wicking properties without the need for additional layers.
Are Breescape products suitable for all body types?
Breescape products are designed to accommodate a wide range of body types. Our Cooling Comforter comes in sizes larger than standard market options, offering extra coverage and comfort. These dimensions ensure a better fit for all sleepers, whether you're on a twin bed or a king-size mattress.
- THROW/THROW XL: 52” × 72”
- TWIN/TWIN XL: 72” × 96”
- FULL/QUEEN: 96” × 96”
- KING/CAL KING: 106” × 96”
With these larger sizes, you get superior coverage and comfort, providing a better fit for all body types.
Sheet Set FAQ
Will Breescape cooling sheets fit my mattress?
Our fitted sheet fits mattresses up to 18" thick, with side pockets and elastic all around for a snug fit
How do I wash and care for the Sheet Set?
Our cooling sheets are easy to care for—simply machine wash in cold water and tumble dry on low to keep them feeling fresh.
Is Breescape sheet set hypoallergenic and suitable for sensitive skin?
Yes, this sheet set is hypoallergenic and made with eco-friendly materials that are gentle on sensitive skin. It’s OEKO-TEX certified, ensuring it meets high safety and environmental standards.
Pillowcase FAQ
How do I wash and care for the cooling pillowcases?
Our cooling pillowcases are easy to care for—simply machine wash in cold water and tumble dry on low to keep them feeling fresh.
Is this pillowcase hypoallergenic and suitable for sensitive skin?
Yes, this pillowcase is hypoallergenic and made with eco-friendly materials that are gentle on sensitive skin. It’s OEKO-TEX certified, ensuring it meets high safety and environmental standards.